Popway.
Popway has changed the way people join the queues and get served.
Empowering users and businesses through its virtual queues and artificial intelligence-based appointment management system.
The Problem
It’s the 21st century and we still
- Stand in physical queues for hours
- Wait for hours even after taking an appointment
- Struggling to maintain social distance
The Solution
Popway eliminates the physical queues by empowering its users to join virtual queues and save their precious time.
Our Approach
We spoke to stake holder businesses from different industries, customers/visitors of those businesses and staff. We also gathered new quantitative research and reviewed existing operational setup to develop statistically significant conclusions.
OUR BIG DISCOVERY
We learned that the biggest pain points for the customers were ‘waiting in the physical queues for hours’, ‘waiting to see the consultant even after taking an appointment, and no provision to see the real-time status of their turn’.
We set out to build the ultimate self-check-in app for the customers and complete an eco-system for the businesses as we strategized more ways to upgrade and streamline the customers’ experience.
Self-check-in
with realtime status
Customers can actually join the queue virtually through the mobile app and go straight to the consultant, no waiting in the check-in line required.
Customers can also track the real-time status of their turn and the queue through the app. The updates are sent to the customers through push notifications and messages. It turns out that many businesses were looking for a solution to improve their customer satisfaction and staff efficiency.
Artificial intelligence-driven scheduled appointments
Schedule appointments via web/app/call priorly daily, weekly, or monthly to help both the businesses and its customers plan the day. Businesses can serve the walk-ins and appointments with the same queue without any management headaches.
The Artificial intelligence system makes sure the appointments and walk-ins are served to the best by managing time and slots.
Online & In-person Meetings
Businesses using Popway can serve/consult customers in-person as well as online through chat, video, or calls virtually. It’s a groundbreaking platform that enables businesses to use the same queue for in-person and online consultations for real-time and scheduled appointments.
Making the visit easy
Popway makes its customers visit the businesses easy by educating them with the best time to visit the business. Skip peak/rush hours avoiding physical congestion and thereby adding operational service hassles too.
Android & iOS apps for the businesses
A holistic app in iOS and Android that is guided through grants and access for staff, management, and the owner. The team builds together efficiently to help serve the customer at its best. The app enables businesses to operate queues efficiently and uplift the overall experience of their customers.
Business insights that are actionable
Businesses can take customer service to the next level with Popway’s valuable analysis. The system uses AI & ML techniques to analyze feedback and reviews to give insights that boost operational efficiency.
Cross-Platform Experience
To give the seamless app experience for both iOS and Android users we have used the cross-platform technological stack as well the system has the real-time update capability to update the apps without pushing an update to the App stores. Also, the live queue can be screened on a television or a monitor.
The design team worked alongside our devs every step of the way to ensure a cohesive design between products.
