Virtual self-check-in
Join from anywhere.
QR or in-app—no counter, no physical line, no standing around.
Queue Intelligence · KSA & GCC
We made the line disappear.
Self-join, track your place, walk in just in time—across iOS, Android, and web.
ZeroPhysical waiting
AIDemand forecasting
Cross-platformiOS · Android · Web
LiveQueue intelligence
People wait three hours for a fifteen-minute service, with no idea when they’ll be seen. We treated the queue as an information problem.
01 · Customer App
A queue you can leave. A wait you can trust.
Self-join from outside, see your live position, get called at the right moment, and walk in just in time.
Live position & ETA
Know your wait.
Real-time position and honest ETAs—even for long waits—beat optimistic guesses.
Smart notifications
Called at the right moment.
Timed to live queue dynamics, not fixed intervals—walk in just in time.
02 · Business App
Run the floor. See the surge coming.
Front-desk staff become queue conductors—and demand forecasting turns the platform into an operational intelligence system.
One-tap queue control
Run the floor from a pocket.
Call next, mark served, return, no-show—all from a phone.
AI demand forecasting
Staff before the surge.
Hour-by-hour load prediction lets managers staff up before the room fills.
Appointments
Bookings, unified.
Physical and video appointments in one flow.
Analytics
Compounding insight.
Service time, peak load, and no-show rate—intelligence that grows with use.
The Results
Measurable outcomes.
ZeroPhysical waiting
AIDemand forecasting
Cross-platformiOS · Android · Web
LiveQueue intelligence
01
Customers
No physical waiting—self-join, real-time position, walk in just in time. Honest ETAs built trust.
02
Operators
Demand forecasting let managers staff up before surges—operational intelligence, not just a queue tool.
03
Service Models
Staggered arrivals, online consultations, and pre-visit data—models physical queues made impossible.
04
The Business Case
Trust beat throughput: customers cared about certainty more than absolute wait time.
What We Learned
Insights from the line.
Honest live ETAs—even for long waits—beat optimistic guesses every time.
Demand forecasting was the breakout feature—staffing before the surge, not after.
New service models became possible once the physical queue was gone.
Calibrating notifications to live dynamics was the highest-leverage UX refinement.
Closing
The end of the line.
Queue management is the beachhead—the platform extends into pre-service data, personalisation, feedback, and loyalty across the whole service journey.
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